Salesforce Service Cloud is a system that allows companies to get a 360-degree view of their customers and then smarter, faster, and customized services. Get a customized Salesforce Service Cloud system to see how it can work for your organization.
WHY MIND DIGITAL?
We allow our customer companies to automate service processes and streamline their workflow. The cloud-based service salesforce aims to boost marketing relationships with customers.
We can embed the customer support software in mobile applications. Features like live chat and video, screen sharing, and guided assistance on-screen enable smooth communication for agents.
We provide the features of both sales and service cloud salesforce in our customizable solutions. Our solutions are targeted to offer businesses better customer support processes.
The comprehensive Service Cloud in Salesforce developers can easily configure the software in the client company’s existing system to allow their sales team to effectively collaborate with channel partners and offer the highest level of customer services.
The effective components of Service Cloud Salesforce are a delight for the users that familiarizes them with special features to handle customer cases/history, dashboard viewing, and automating repetitive tasks by reducing it to single-click actions.
Deliver superior customer engagement through consistent hands-on training offered by our ace developers for faster business resolutions.
A premier COMPANY FOR SALESFORCE Service Cloud DEVELOPMENT
Mind Digital understands the requirements of the customers and provides them with solutions that are cloud-based to empower CRM customer engagement. Automation of customer service processes and streamlining the workflows was never so easy. Moreover, connecting with every customer of our clients has been simplified to a great extent through multiple channels and devices. It is a fact that companies that have frictionless customer care support attract repeated queries yielding improvement in production. We empower the agents of our customer companies with a superior software system for building a rapport with their respective clients.
Service Cloud in Salesforce has an excellent Lightning Console to boost agent productivity. Features like skill-based routing, email to case, macros, and milestone tracking equip the agents to respond to customer queries with conviction across diverse channels. It gives them the power to view the customer needs from every angle that can affect the technical graph of the concerned enterprise in a big way. We aim to provide the users with a seamless system that acts proactively from Contact Centre in-store/companies to the field/sites to deliver industry-leading customer-centric services.
Social customer engagement is the need of the hour due to the massive interaction of audiences with social media networking sites. Hence, the Service Cloud in Salesforce designs a model where digital interactions are available in one place. The AI-powered chatbots attract customer interaction through self-service options that make sense as customer issues are instantly addressed. So, what are you waiting for? If you are a customer-centric organization, we are just a click/call away to empower your agents with superior software for a smoother business journey.
OUR SALESFORCE Service Cloud DEVELOPMENT & CONSULTING SERVICES
We empower our customer companies to connect with their respective audience with diverse communication channels; be it web, mobile, email, chats, or social media networking sites.
Managing Knowledge Base
Customer service agents get a helpful lead through proper management of their knowledge base. Hence, companies that acquire such software can train their agents with agility and motivate them to make faster decisions through fast service tools.
Social Media Integration
Service Cloud features allow sales agents to easily and comfortably interact with their respective customers on social media platforms like Facebook, Instagram, Twitter, etc. Such a feature allows maintaining direct communication with the customers aiding in building brand image and achieving customer satisfaction at large.
Data is a sensitive feature for every organisation and its security is a primary concern. Service Cloud in Salesforce enables the security of customer data and interaction reports. A multi-layer approach is adopted for top-level data security.
CTI or Call Centre Integration
We help our users to seamlessly integrate third-party telephony systems with CRM using Computer-telephony integration or CTI for the development of superior call centre services. The sole intention of the feature is to enable rich customer engagement and satisfaction.
Through a live chat with customer representatives or agents, the companies can successfully build a relationship with their customers.
“Einstein” is the name of the AI technology adopted by Salesforce. It allows companies to predict engagement scores with the customers through a personalized approach.
Salesforce service cloud has an API approach including REST API and SOAP API. These APIs can easily augment contact information for companies that aid in maintaining better customer engagement reports.
INDUSTRIES WE SERVE
We have over the years served businesses and customers from different industry verticals and continue to help them achieve their personalised requirements. As a renowned Salesforce Service Cloud Development India team, we’re capable of serving any client from any industry with complete success and confidence.
Healthcare & wellness
IT, Software & Internet Marketing
Finance & Banking
Government & Public Sector Enterprises
Travel & Tour
SPORTS (outdoor and indoor)
Mobile App Dev
Interested? Please share your idea.
OUR DEVELOPMENT CAPABILITIES
We have capabilities with all the latest technologies and web trends to add value to client’s project.
Microsoft Dot net
Core Php (Hand Coded)
Looking To Hire A Dedicated Developer Or Dedicated Resources For Your Project?
We have the best Salesforce development & consulting resources to shape your ideas into reality through technical expertise and coding. Trust our team to make your website a lead conversion machine.
Delivery on Time
LET'S DISCUSS YOUR PROJECT TODAY
Please fill in the form and let’s chat to understand how we can help you better