Salesforce Service Cloud is a system that allows companies to get a 360-degree view of their customers and then smarter, faster, and customized services. Get a customized Salesforce Service Cloud system to see how it can work for your organization.


  • Dedicated Salesforce Developer

    We allow our customer companies to automate service processes and streamline their workflow. The cloud-based service salesforce aims to boost marketing relationships with customers.

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    We can embed the customer support software in mobile applications. Features like live chat and video, screen sharing, and guided assistance on-screen enable smooth communication for agents.

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    We provide the features of both sales and service cloud salesforce in our customizable solutions. Our solutions are targeted to offer businesses better customer support processes.

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    The comprehensive Service Cloud in Salesforce developers can easily configure the software in the client company’s existing system to allow their sales team to effectively collaborate with channel partners and offer the highest level of customer services.

  • salesforce development India

    The effective components of Service Cloud Salesforce are a delight for the users that familiarizes them with special features to handle customer cases/history, dashboard viewing, and automating repetitive tasks by reducing it to single-click actions.

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    Deliver superior customer engagement through consistent hands-on training offered by our ace developers for faster business resolutions.


Mind Digital understands the requirements of the customers and provides them with solutions that are cloud-based to empower CRM customer engagement. Automation of customer service processes and streamlining the workflows was never so easy. Moreover, connecting with every customer of our clients has been simplified to a great extent through multiple channels and devices. It is a fact that companies that have frictionless customer care support attract repeated queries yielding improvement in production. We empower the agents of our customer companies with a superior software system for building a rapport with their respective clients.

Service Cloud in Salesforce has an excellent Lightning Console to boost agent productivity. Features like skill-based routing, email to case, macros, and milestone tracking equip the agents to respond to customer queries with conviction across diverse channels. It gives them the power to view the customer needs from every angle that can affect the technical graph of the concerned enterprise in a big way. We aim to provide the users with a seamless system that acts proactively from Contact Centre in-store/companies to the field/sites to deliver industry-leading customer-centric services.

Social customer engagement is the need of the hour due to the massive interaction of audiences with social media networking sites. Hence, the Service Cloud in Salesforce designs a model where digital interactions are available in one place. The AI-powered chatbots attract customer interaction through self-service options that make sense as customer issues are instantly addressed. So, what are you waiting for? If you are a customer-centric organization, we are just a click/call away to empower your agents with superior software for a smoother business journey.




We empower our customer companies to connect with their respective audience with diverse communication channels; be it web, mobile, email, chats, or social media networking sites.

Managing Knowledge Base

Customer service agents get a helpful lead through proper management of their knowledge base. Hence, companies that acquire such software can train their agents with agility and motivate them to make faster decisions through fast service tools.

Social Media Integration

Service Cloud features allow sales agents to easily and comfortably interact with their respective customers on social media platforms like Facebook, Instagram, Twitter, etc. Such a feature allows maintaining direct communication with the customers aiding in building brand image and achieving customer satisfaction at large.

Data Security

Data is a sensitive feature for every organisation and its security is a primary concern. Service Cloud in Salesforce enables the security of customer data and interaction reports. A multi-layer approach is adopted for top-level data security.

CTI or Call Centre Integration

We help our users to seamlessly integrate third-party telephony systems with CRM using Computer-telephony integration or CTI for the development of superior call centre services. The sole intention of the feature is to enable rich customer engagement and satisfaction.

Live Chat

Through a live chat with customer representatives or agents, the companies can successfully build a relationship with their customers.

AI Application

“Einstein” is the name of the AI technology adopted by Salesforce. It allows companies to predict engagement scores with the customers through a personalized approach.

API Approach

Salesforce service cloud has an API approach including REST API and SOAP API. These APIs can easily augment contact information for companies that aid in maintaining better customer engagement reports.


We have over the years served businesses and customers from different industry verticals and continue to help them achieve their personalised requirements. As a renowned Salesforce Service Cloud Development India team, we’re capable of serving any client from any industry with complete success and confidence.

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    Healthcare & wellness
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    Real Estate
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    IT, Software & Internet Marketing
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    Finance & Banking
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    Government & Public Sector Enterprises
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    Travel & Tour
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    SPORTS (outdoor and indoor)

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